Subscription, Renewal, Cancellation and Refund Policy
This policy governs the principles regarding term, renewal, cancellation and possible refunds for subscription-based services of the CXR App platform. An optional paid setup is separate from the subscription (see “Distance Sales Agreement”). CXR App is offered and operated by Visual Memory Works GmbH (“VMW”), Marl, Germany; VMW is your contracting party and your contact for billing, payment processing and support.
SUBSCRIPTION TERM
Paid services on the platform may be offered within subscription packages with a fixed term. Depending on the selected package, the term may be monthly, annual or measured otherwise. The subscription grants you, for the respective period, the right to use certain functions of the platform.
AUTOMATIC RENEWAL
Automatic renewal applies only to packages for which it was expressly stated at the time of purchase and accepted by you. The fee applicable to the renewal period may be collected through your stored payment method.
For subscriptions with automatic renewal, you acknowledge that the fee for the new period may be collected if you do not cancel before the renewal date.
CANCELLATION OF THE SUBSCRIPTION
You can cancel your subscription through the support area of the platform or by e-mail to support@cxr.app; the cancellation may also be addressed to info@visualmemoryworks.de. Cancellation through the account settings applies only once this option is offered in your account. Cancellation prevents renewal for the next period; a refund is requested separately. Access for the current period is governed by the package conditions and mandatory statutory provisions. The right to cancel for good cause remains unaffected. If you act as a consumer, your statutory cancellation rights remain unaffected.
For canceled subscriptions, you can continue to use the services until the end of the current period. After the period expires, access to the paid services may end.
TERMINATION OF THE SERVICE BY VMW
VMW reserves the right to suspend or terminate the subscription in the event of violations of the Terms of Use, non-payment or due to legal obligations, to the extent permitted under statutory requirements.
REFUND CONDITIONS
The mere fact that a digital software service is provided does not eliminate all refund and withdrawal rights. The consumer’s right of withdrawal and the applicable exceptions are described in the document “Distance Sales Agreement”. Statutory rights in the case of defective performance as well as mandatory statutory provisions remain unaffected.
In the case of a technical error, a duplicate charge or an obvious billing error, however, the matter may be reviewed and an appropriate correction or refund made.
Our refund approach in case of dissatisfaction applies to all subscriptions of Linke, Catalog, Menux, Eventix, Momento and Selecto. If you are not satisfied with your subscription, you can submit your refund request through the support area of the platform or by e-mail to support@cxr.app. Refund requests due to dissatisfaction are accepted. The foregoing provisions on statutory rights remain unaffected.
This policy does not concern refunds for sales that you make yourself to your end customers; you are responsible for these as the contracting party.
For an optional paid setup, this text does not set any special refund conditions; statutory rights, in particular the consumer’s right of withdrawal, remain unaffected.
CHANGES TO THE SUBSCRIPTION
You can request to upgrade or downgrade your subscription package. The fee and effective date of such changes are governed by the conditions of the respective package.
CHANGES
This policy may be amended due to changes in the subscription models or the legal situation. The current text applies to newly concluded contracts from the day of publication; changes to existing contracts are made only within the framework of statutory requirements.
CXR APP FREE TRIAL AND CXR AI CREDITS
Linke, Catalog, Menux, Eventix, Momento and Selecto each have their own 7-day free trial; it is assigned to accounts registered with an e-mail address. During the free trial, the functions of the respective app are not restricted; no credit card is required. If there are usage limits by quantity, for example for the number of events or workspaces, these are explained separately before registration; this text does not set any limit for these numbers.
Upon account creation, 1,000 free CXR AI credits are credited, followed by a further 1,000 every month. These credits can also be used in the brand assistant. Rules on credit consumption, the carry-over of unused credits, fees for additional credits and the terms for the brand assistant are explained separately before the respective service is used or purchased. This text does not fix these fees or consumption rates.